Tenable helps companies understand and reduce their cyber risk. Their customers include more than 50 percent of the Fortune 500, more than 30 percent of the Global 2000, and large government agencies. In order to help businesses of that caliber minimize exposure to cyber threats, it’s no surprise that Tenable’s demand gen engine is purposefully built on a foundation of trust and buyer empathy.
Tune in to the episode to hear Melton shed light on why he believes solution-based marketing is paramount to demand gen success, including:
Why a marketer’s mission should be centered on helping the buyer understand how to solve their problems
Which solution-based marketing tactics are most effective at generating demand
How conversational marketing powers meaningful interactions with buyers and guides them through their journey
Want to skip ahead to the highlights? Check out these can’t-miss moments:
(6:16) Why Buyer Empathy is Fundamental to Being an SVP of Marketing
Being an SVP of Marketing is like being the SVP of helping customers solve problems
As marketers, we must help the buyer understand their problem and lead them to the solution
(9:22) Tenable’s Demand Gen Team Composition
Content marketing: This team is critical in Tenable’s mission to change their target persona’s perception of the status quo. Tenable maps content along the buyer journey to carry them from stage to stage, and ultimately realize the problem they have is solvable.
Digital marketing: This team has a key role in the demand gen organization, as they are responsible for spreading Tenable’s message across the “digital watering holes” where their ideal customers reside (social advertising, display advertising, content syndication, SEM).
Inbound marketing: This team is comprised of both inbound marketing and marketing operations functions. They oversee the web strategy, including SEO, inbound lead capture (chat, lead scoring, and lead routing), and inbound account-based marketing.
Field & channel marketing: This team operates on a regional basis and executes account-based marketing in the field and joint go-to-market programs with key channel partners.
Sales development team: This team is dedicated to engaging with MQLs and are the first responders to leads with high intent signals.
(17:39) Combining Account-Based Marketing and Field Marketing into a Power Duo
Tenable is pushing the envelope by combined account-based marketing with field channel marketing into a single team that is dispersed across various geographic theaters.
Striving to redefine field and channel marketing away from a traditional event-centric role to an account-focused role.
Building awareness and engagement with target accounts is a long, complex process that requires close coordination with the sales field.
Proximity to the selling team enables the field marketing team to execute account-based marketing tactics much faster than a centralized account-based marketing team could learn the nuances of multiple regions and hundreds of sellers within those regions.
(21:03) Building Trust is Paramount in a High-Stakes Industry
It’s critical for Tenable to build relationships based on a high level of trust, and this is achieved when they focus their efforts on helping customers be better at their jobs.
No buyer is looking to buy a product; they’re looking to solve a problem. Tenable earns buyer trust by making it genuinely clear that Tenable is dedicated to helping prospects solve their problems.
Tenable augments traditional product marketing with solution-based marketing to help buyers assemble Tenable’s products into real-world solutions that fit into the buyer’s organization.
(30:01) The Website is a Place to Build Loyalty
Tenable’s website is a destination that creates enduring value and delivers harvestable content that enables people to become better professionals.
If visitors know they can come back and continue to get value, then the website will earn loyalty and repeat traffic; people will subscribe to the blog, they’ll come back to the website, and they’ll recommend it to their coworkers.
Conversational marketing has been an essential tool to drive engagement with website visitors.
While conversational marketing allows Tenable to engage buyers who otherwise wouldn’t have filled out a form gate, they’ve found they’ve also driven far more meaningful conversations with buyers.
Additionally, conversational marketing tools have unlocked Tenable’s ability to give sellers insight into how specific accounts are engaging with their website to help the seller form a personalized outreach strategy.
(34:35) Melton’s Uncuttable Demand Gen Budget Items
The first uncuttable budget item is the digital buyer experience. This is a critical area of investment for SEO purposes to ensure Tenable is synonymous with the problems they solve for.
The second uncuttable item is their free trial offer. Free trials allow the buyer to quickly earn value. The point isn’t to get a buyer to create a login, but to demonstrate to the buyer that Tenable will solve their problems.
The third uncuttable item is search engine marketing. People turn to search engines more than any other source, so it’s critical that Tenable is part of that ecosystem.
(43:56) A Big Sales-Marketing Alignment Lesson
Like most demand gen teams, Tenable’s marketing team tries to align very closely with the sales organization by teeing up sales plays and opportunities to engage with target accounts.
Learned that this can become too overwhelming for the sales organization. Instead, it created churn in the system because marketing’s message became muddied and complicated.
To solve this, the marketing team now builds an umbrella message that connects all the dots together. They then coach the sales team on the broad message and let them have the freedom to bring their own shape to it.
(46:56) Quick Hits: Getting to Know Melton
Hidden talent: He’s a big data nerd
Favorite spot in D.C.: It was the Newseum, which unfortunately closed. His second favorite spot is the International Spy Museum.
Favorite podcast: Freakonomics
Advice for a Head of Demand Gen: First, align with sales and have a metric in common (Tenable uses pipeline). Second, manage the website above all else. It's where you develop your category, it's where you create a community, and it's where you inform and educate the market. Lastly, invest in creating a RACI model for your organization to cultivate a healthy, collaborative team dynamic.
“Being a VP of marketing is like being the VP of helping the customer solve a problem. We have a lot of internal processes and KPIs and metrics—and all that's really important—but our job is really to understand our buyer and understand what they're up against.”
“[Our customer] is not looking to buy a product, they're looking to solve a problem. We need to jump in there and help them solve the problem. That's how they're going to end up buying the product. It doesn't come the other way around.”
“We've built a demand gen organization that is dedicated to reaching our target persona and changing their mind. That’s it in a nutshell.”
“We start with the buyer and the problems they have in their day-to-day world. We try to help them understand that there is a better way to do what they do. We hold their hand through the process of learning how it could apply in their organization and what the potential benefit is. And then, in an ideal world, we start a conversation with them. If we can do that, we've succeeded in our role as marketing. If we can't do that, then all the KPIs, processes, tech– it just doesn't matter.”
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