Manager, Sales Development Training

The Opportunity

At Qualified, we strongly believe in the power of customer education and user enablement. The Manager, Sales Development Training role is focused on helping our customers find value in Qualified by delivering outcome-based learning experiences. This role is focused on supporting the Customer Success organization by delivering live (instructor led) training to sales representatives and Qualified end-users.

The Manager, Sales Development Training will also learn our product and support content creation efforts including best practice guides and driving certification growth. The most successful candidates will have an interest in creating educational videos for our customers. As we are a fast-growing company, there are opportunities for upward movement and taking on more responsibilities. Qualified is a remote-first company, meaning you can work anywhere in the United States!

Our ideal candidate will have:

• proven experience leading trainings for large audiences of people, virtually and in-person
• energy, enthusiasm and a strong facilitation style including interactivity and measuring engagement
• experience with Salesforce products or having been on a sales or sales enablement team.
• experience creating bite-size learning videos to support just-in-time learning

What You’ll Be Doing

• Deliver effective, well-managed and well-facilitated training in public, private and internal classes
• Create bite-size learning videos to support just-in-time learning and adoption of Qualified
• Lead/participate in community conversations to optimize training and identify gaps.
• Act as a link between curriculum development and customer experiences; proactively promote Qualified education catalog.
• Work closely with other members of Qualified’s customer success team to understand our product, develop and execute our content strategy
• Build strong cross-functional relationships with key members of other teams at Qualified

What We’re Looking For

• Minimum 2 years experience delivering interactive instructor-led training virtually.
• Experience with Salesforce products or as a former sales professional.
• Experience using at least two of the following tools to create visually appealing content: Adobe Creative Cloud, Figma, Camtasia or Premiere Pro.
• Previous experience at a fast paced SaaS company is a plus
• Bachelor’s degree strongly preferred

Your Skills

• You can explain complex concepts succinctly and clearly.
• Background in (and enthusiasm for) customer support or user education is preferred.
• Able to build internal relationships with sales and marketing
• Excellent communication skills
• Experience with managing and navigating all aspects of CRM software
• Strong analytical skills and ability to interpret insights from data

About Qualified

Qualified is the #1 conversational sales and marketing platform for Salesforce, on a mission to disrupt how B2B companies meet with their buyers.

Headquartered in San Francisco, Qualified was founded in 2018 by serial entrepreneurs Kraig Swensrud (former CMO of Salesforce.com) and Sean Whiteley, a duo with a proven track record in enterprise software. Their first company, search marketing firm Kieden, was acquired by Salesforce in 2006, Their second company, online survey and customer experience platform GetFeedback, was acquired by Campaign Monitor in 2014, and later acquired by SurveyMonkey in 2019. Qualified is an early-stage, fast-paced, fast-growing startup in the SOMA area of San Francisco. The company has raised $68M in venture funding, and is backed by Norwest Venture Partners, Redpoint Ventures, and Salesforce Ventures.

Qualified has three main values that are carried throughout everything they do:

Customers First, Always: Prioritize the customer above everything else. Build a product that our customers love. Establish ourselves as their trusted advisor and do “whatever it takes” to make them successful. Only when our customers win do we win.

One Team: We’re all in this together with a shared goal: grow the business. Work as a team, win as a team. Collaborate, strategize, and brainstorm across departments to deliver A+ work.

Think Big, Move Fast: We’re defining a new category. Fast-paced innovation is the name of the game. We look forward. We reimagine. We throw out new ideas. We test things. We move quickly. We challenge the norm. We don’t settle for the status quo.

On the heels of their Series B financing, Qualified is looking to grow the team so that they can do even more, even faster; they’re focused on delivering our customers more innovation, additional services, an expanded product portfolio, and even deeper ties into the Salesforce CRM platform.

Qualified is looking for folks that are fired up about joining a fast-paced, fast-growing company that is doing big things.

Diversity & Inclusion

Qualified is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.

We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

‍