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The Value of Mentorship with Shonnah Hughes, Global Growth Product & Innovation Evangelist at Momentive

Learn how Shonnah Hughes has navigated and grown her career in the Salesforce ecosystem.

Founded by Salesforce executives, and Qualified co-founders, Sean Whiteley and Kraig Swensrud in 2013, GetFeedback has grown to become the undisputed leader in customer experience surveys for the Salesforce ecosystem. GetFeedback's surveys are used by some of the world's most innovative brands to monitor customer satisfaction and boost engagement -- all while ensuring a seamless, on-brand experience.

Industry
Internet Publishing
Founded
2013
Shonnah Hughes

Guest Bio

Shonnah is the Global Product Growth & Innovation Evangelist at Momentive, the leading customer experience management solution for Salesforce. Shonnah is a Co-Lead for Momentive’s Black ERG BUILD, a Salesforce MVP with over 14 years in its ecosystem, and holds many certifications and designations. She is seen as a thought leader in the Salesforce ecosystem and beyond. Shonnah co-founded a successful nonprofit to help underrepresented adults break into technology. Her leadership with Teen Tech Titans, PepUp Tech, WiT Diversity & other community organizations has led to multiple awards & recognitions. Including the Equality Trailblazer award and a golden hoodie. Shonnah had the distinct honor of signing the White House’s Pledge to America’s workforce along with Marc Benioff. The Pledge to America’s Workers—committing to expand programs that educate, train, and reskill American workers from high-school age to near-retirement.

Guest Bio

Shonnah is the Global Product Growth & Innovation Evangelist at Momentive, the leading customer experience management solution for Salesforce. Shonnah is a Co-Lead for Momentive’s Black ERG BUILD, a Salesforce MVP with over 14 years in its ecosystem, and holds many certifications and designations. She is seen as a thought leader in the Salesforce ecosystem and beyond. Shonnah co-founded a successful nonprofit to help underrepresented adults break into technology. Her leadership with Teen Tech Titans, PepUp Tech, WiT Diversity & other community organizations has led to multiple awards & recognitions. Including the Equality Trailblazer award and a golden hoodie. Shonnah had the distinct honor of signing the White House’s Pledge to America’s workforce along with Marc Benioff. The Pledge to America’s Workers—committing to expand programs that educate, train, and reskill American workers from high-school age to near-retirement.

Episode Summary

Meet Shonnah Hughes, Global Product Growth & Innovation Evangelist at Momentive, winner of the Equality Trailblazer award, and thought leader in the Salesforce ecosystem. In this episode, Shonnah takes on her inspiring journey from Salesforce user to Equality Trailblazer Award Winner. You’ll hear why community support combined with individual mentorship is important for transitioning into a new career, how paying it forward as an inspirational mentor is the best way to provide value to others, and much more.

Key Takeaways

Quotes

“[The Ohana] means so much to me as someone who didn't grow up in tech or have a four-year college degree, or wasn’t looked at as someone that traditionally can provide value. The Salesforce community has made sure that is not the narrative they give to individuals who come from a background that’s not traditionally tech-focused, or who identifies as someone who has historically been excluded from these opportunities. They're welcoming you with open arms. They're saying that you can do it, and they're saying that we are here to help you along this journey.”

Episode Highlights

*(1:54) - Ohana Origins 

*(3:29) - Shonnah’s biggest Salesforce wins and lessons 

*(7:24) - Feeling welcomed by the Salesforce community

*(13:10) - Paying it forward with mentorship

*(13:49) - What’s Cooking

*(17:39) - Applying Salesforce experience to current challenges

*(21:28) - Future Forecast

*(24:32) - Advice for increasing the DEI numbers *(28:01) - Lightning Round

Episodes Transcript

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