Setting yourself as available in Qualified means you’re open to receiving routed visitors. When you’re available, you also control whether or not voice and video calls are permitted.
How to Set Yourself Available
There are three ways to set yourself as available so visitors and their chats are routed to you.
- Click Set as Available from the header when you first log in.
- Click Set as available in the top-right corner.
- Click your profile photo in the bottom-left corner and toggle on Available.
It’s important to set yourself as available only when you’re ready for visitor chats. If you remain available after your work day, for example, visitors may wait for a conversation endlessly.
To update your status, click your profile photo in the top-right or bottom-left corner and toggle off Available. You can only update whether or not you’re available when using Qualified from your browser or the desktop app. If you use the Qualified mobile app, make sure to log in and change your availability via a browser or the Qualified desktop app.
When You're Automatically Set Unavailable
Your status is automatically changed to unavailable when your computer has no internet connection for five minutes. This can happen when:
- Your laptop is closed
- Your computer is idle and goes to sleep
- Your internet connection stops working
We most frequently see this happen when you take a break and the screensaver turns on for over five minutes.
Voice and Video Availability
If you’re interested in Qualified voice and video, reach out to your Qualified Success Architect.
Allow voice and video is enabled by default when you set yourself available. During live chats, this enables you and visitors to call each other. (No live audio or video will play until a microphone or camera is proactively turned on.)
If you do not want to permit calls to or from visitors, click your profile image and toggle off Allow voice and video:
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