Blocking Personal Email Addresses

When you create experiences in Qualified typically one of the first questions you’ll want to ask your visitors is for their email address. The email address of a visitor can tell you a lot about who the person is and where they are coming (especially when using Clearbit Enrichment to enrich your data).

In some cases, you will only want to collect business email addresses and exclude personal addresses such as gmail.com, yahoo.com, etc. Our chatbot ai can help with that. We’ll walk you through how to block these on an experience by experience basis below.

Getting Started

To get started, open up the experience that you’d like to edit in our chatbot builder or begin creating a new one.  If you’re already asking for their email address, open this node and you’ll see an option to block personal addresses which you’ll want to make sure to check.

If you’re just starting the experience, select to add a new step in your experience and select the option to ask the visitor for their email address. Once you do this, you’ll then see the option to block personal email addresses. 

Turning on personal email blocking.

Addresses We Block

Below is a list of personal email domains that we'll block when this option is turned on in your experience.

Default Domains

aol.com, att.net, comcast.net, facebook.com, gmail.com, gmx.com, googlemail.com, google.com, hotmail.com, hotmail.co.uk, mac.com, me.com, mail.com, msn.com, live.com, sbcglobal.net, verizon.net, yahoo.com, yahoo.co.uk, mailinator.com

Global Domains

email.com, fastmail.fm, games.com /* AOL */, gmx.net, hush.com, hushmail.com,  icloud.com, iname.com, inbox.com, lavabit.com, love.com /* AOL */, outlook.com, pobox.com, protonmail.ch, protonmail.com, tutanota.de, tutanota.com, tutamail.com, tuta.io, keemail.me, rocketmail.com /* Yahoo */, safemail.net, wow.com /* AOL */,  ygm.com  /* AOL */, ymail.com /* Yahoo */, zoho.com, yandex.com ,

United States ISP Domains

bellsouth.net, charter.net, cox.net, earthlink.net, juno.com

British ISP domains

btinternet.com, virginmedia.com, blueyonder.co.uk, freeserve.co.uk, live.co.uk, ntlworld.com, o2.co.uk, orange.net, sky.com, talktalk.co.uk, tiscali.co.uk, virgin.net, wanadoo.co.uk, bt.com

Domains used in Asia

sina.com, sina.cn, qq.com, naver.com, hanmail.net, daum.net, nate.com, yahoo.co.jp, yahoo.co.kr, yahoo.co.id, yahoo.co.in, yahoo.com.sg, yahoo.com.ph, 163.com, yeah.net, 126.com, 21cn.com, aliyun.com, foxmail.com

French ISP Domains

hotmail.fr, live.fr, laposte.net, yahoo.fr, wanadoo.fr, orange.fr, gmx.fr, sfr.fr, neuf.fr, free.fr

German ISP Domains

gmx.de, hotmail.de, live.de, online.de, t-online.de /* T-Mobile */, web.de, yahoo.de

Italian ISP Domains

libero.it, virgilio.it, hotmail.it, aol.it, tiscali.it, alice.it, live.it, yahoo.it, email.it, tin.it, poste.it, teletu.it

Russian ISP Domains

mail.ru, rambler.ru, yandex.ru, ya.ru, list.ru

Belgian ISP Domains

hotmail.be, live.be, skynet.be, voo.be, tvcablenet.be, telenet.be

Argentinian ISP Domains

hotmail.com.ar, live.com.ar, yahoo.com.ar, fibertel.com.ar, speedy.com.ar, arnet.com.ar

Domains used in Mexico

yahoo.com.mx, live.com.mx, hotmail.es, hotmail.com.mx, prodigy.net.mx

Domains used in Canada

yahoo.ca, hotmail.ca, bell.net, shaw.ca, sympatico.ca, rogers.com

Domains used in Brazil

yahoo.com.br, hotmail.com.br, outlook.com.br, uol.com.br, bol.com.br, terra.com.br, ig.com.br, itelefonica.com.br, r7.com, zipmail.com.br, globo.com, globomail.com, oi.com.br

What the Visitor Will See

When a visitor tries to enter in their personal email address, our chatbot ai will be able to determine that it is a personal email address and adapt. Instead of the normal option, they'll instead see a message asking them to input a business address before they can continue on, as shown below.

Visitor experience when inputting a person email.


Within the experience, our chatbot builder can help you block personal email addresses from coming in as leads on an experience by experience basis. Turning on this feature will block the personal email domains we've listed above and can be reversed at any time by clicking this option off in your experience builder. Qualified University can also help you with so much more. Do you have questions about our experience builder? Want to know more about our integrations? Or do you want to speak with us directly? We're more than happy to provide you with support every step of the way

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