In many cases a live chat is a great way to start a conversation, but when the conversation get's going, chat often breaks down due to the delays when typing. Voice calls are an instrumental aspect of the selling process, and that's where Qualified's voice call features really shine. When qualified leads are on your website, the Qualified messenger displays and allows them to call with your sales team. In this guide we'll cover the following:
When qualified visitors are on your website, as defined by your qualification rules, the messenger gives them instant access to your sales team, not only via chat, but also via voice calls. The messenger allows them to initiate a voice call either directly over the Web, or it will optionally ring a phone number they enter manually. This is what the experience will look like for a qualified lead on your site:
When a qualified visitor calls you, their inbound call is put into a queue for your reps to answer. Until a rep answers the call, the visitor will be placed on hold. Your admin can change the name of your company in the Admin settings area of the app. For example, if your company name is "Dropbox" the visitor would hear the following until the call is answered by one of your reps.
Incoming voice calls are placed in the sales rep queue, they flash on the left side of the Qualified app, a phone ring sound plays, and the browser posts an alert notification. The first sales rep to answer the call removes it from the call queue and the call is now connected to that rep.
Either part may terminate a voice call by clicking on the red "hang up" icon, either on the computer, or simply hang up if speaking over the phone on a landline or mobile phone.
In many cases a live chat is a great way to start a conversation, but when the conversation get's going, chat often breaks down due to the delays when typing. As a result, many sales reps want to upgrade from a chat to a voice call instantly, without the hassle of asking for someone's phone number, or setting up a conference call, or going through the pain of starting an online meeting. Voice calls are an instrumental aspect of the selling process, and that's where Qualified's voice call features really shine.
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