Styling the Messenger

The messenger is the component of Qualified that displays on your website when sales reps engage with qualified leads. It is also the place that is used for automated communication with visitors (such as LeadBot for unqualified visitors, or the after hours CalendarBot for booking meetings with qualified leads when your reps have gone home for the night).

Styling the Messenger Greeting

It's important for the messenger to be on brand with your website, both in terms of the color scheme, your tone of voice, and your calls to action. The messenger can be configured in Settings > Messenger settings. You can see how straightforward it is to edit the messenger colors, greeting, body copy, and calls to action for both live chat and voice calls.

Styling the messenger, the initial conversation prompt
Styling the messenger, the initial conversation prompt

Styling the Messenger for Conversations

Additionally, the messenger has a different look and feel when a lead is in conversation with one of your reps, or your automated chat bots. The settings area also shows you what this configuration will look like, so you can style accordingly.

Styling the messenger when in conversation with leads
Styling the messenger when in conversation with leads

Summary

The messenger is the component of Qualified that displays on your website when sales reps engage with qualified leads. The messenger can be styled easily by navigating to Settings > Messenger Settings

Next Steps

As a next step in your education, you might find the following guides useful

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