How To Avoid The Face Palm Pounce
In this guide, learn how to avoid pouncing without capturing the right information (AKA that dreadful Face Palm Pounce.)
Pouncing is great. Here at Qualified, successfully pouncing is our secret sauce to generating pipeline.
Pouncing comes with one more action item for you as a Sales Rep. Since a bot didn’t greet your website visitor, YOU are now responsible for collecting that all important information.
THE FACE PALM POUNCE
Imagine this: Today is your day, you’re on Qualified and absolutely crushing it. The pounce opener you’ve been going with has been getting replies and you’re having conversations left and right. An unknown visitor pops up on your Qualified home page and is hanging out on the pricing page. You pounce “Hey! Brittney here at Qualified 👋 Our pricing is pretty dependent on your use case of our tool. Want me to get a quote together?”
They reply! Success! Pounce conversion achieved! You now ascend to a new realm where all the best Qualified Pouncers reside. Errr, okay maybe that part is made up. But way to go!
Let's look at that conversation..
Prospect: “Hey Brittney - so happy you sent a message! I would love that!! Let me figure out what works best for my manager.”
You: “Awesome- we’ll speak again soon!”
And then they leave😒 This is called the “Face Palm Pounce.”
👀DO YOU SEE WHAT WAS MISSED?👀
You had a prime opportunity to capture an email! Oh no! Face Palm! 🤦♀️ 🤦♂️
Check out this reply…
You: “Awesome! Before you leave, mind if I get your email address? We won’t use it to spam you (promise) but I can start putting a recommendation together based on your needs! We’ll have a head start when your manager can join 👍”
That's better right? Ever heard ABC- “Always Be Closing”? We’ve adapted it … “Always Be Closing Confirming.” Always be confirming what, you ask? Next Steps. You always want to confirm what’s next and that is why you have to capture that email in order to generate the lead.
There’s a way to do it conversationally. You wouldn’t just walk up to someone and say “Hey You! What’s your email???” Of course not! You’d explain to them why you needed their email and address any concerns on how that email would be used (no one wants more spam!)
In summary - don't forget that when you pounce, it's on YOU to capture that information about a lead.
Privacy Sensitivity Training
In this guide, learn how to think about respecting your prospect's privacy while also taking advantage of all those insights that come with using Qualified.
Best Practices Masterclass (Full)
In this masterclass, check out Qualified Sales Rep Nick Heimbrodts's tips and tricks for how to succeed in Qualified.
Qualified For Outbound Masterclass (Full)
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Play: Not the Right Person to Chat? Transfer It Over!
In this play, see how transferring a chat to another person could be the right move.
Play: Face to Face Qualification
In this play, learn how effective it is to hop on a video call in order to get all of your prospect's questions answered quickly.
Play: The Pricing Page Pounce
In this play, learn why it's crucial to pounce on visitors on the pricing page.
Play: Continue the Conversation- From the Email to the Pounce
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Play: Add Multiple People to the Meeting with Qualified
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Play: Capture Hearts by Using Location Data
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An Introduction to Qualified Video
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Play: Outbound Strategically
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Using Qualified Video Strategically
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Play: Enhance Your Cold Call with a Website Tour
In this play, learn how to accompany your cold call with a visual- your website!
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Play: Keep Salesforce Accurate without Switching Tabs
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Play: Up-leveling your Humanness with your job title
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Qualified Overview Guide
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Sales Rep Setup Guide
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