Introduction to Routing Rules

In this article, learn about routing rules in Qualified, what happens during routing, live chat and when reps are unavailable.

5 minute read

Setting Up User Groups

In this article, learn about Qualified user groups, and how they can be used together with routing rules for custom experiences.

3 minute read

Viewing Visitor Routing History

In this article, learn how to find routing history for each visitor that has interacted with Qualified.

5 minute read

Configuring Routing Rules

In this article, learn how to configure routing rules to work with the vast majority of your conversational marketing scenarios.

4 minute read