Introduction to Routing Rules

In this guide we'll introduce the concept of routing rules, what happens during routing, live chat, and when reps are unavailable

5 minute read

Setting Up User Groups

In this guide we'll introduce the concept of user groups, and how groups of users can be applied to routing rules

3 min read

Viewing Visitor Routing History

In this guide we'll walk through how to find routing history for each visitor that has interacted with Qualified.

5 minute read

Configuring Routing Rules

In this guide we'll describe how to configure routing rules to work with the vast majority of your conversational marketing scenarios.

4 minute read