Routing rules define how conversations get routed to specific individuals or groups of people dynamically.
Introduction to Routing Rules
In this guide we'll introduce the concept of routing rules, what happens during routing, live chat, and when reps are unavailable
5 min read
Setting Up User Groups
In this guide we'll introduce the concept of user groups, and how groups of users can be applied to routing rules
3 min read
Configuring the Default Routing Rule
The default (or out-of-the-box) routing rule can be configured to work with the vast majority of your conversational marketing scenarios.
4 min read