Introduction to Routing Rules

In this guide we'll introduce the concept of routing rules, what happens during routing, live chat, and when reps are unavailable

5 min read

Setting Up User Groups

In this guide we'll introduce the concept of user groups, and how groups of users can be applied to routing rules

3 min read

Configuring the Default Routing Rule

The default (or out-of-the-box) routing rule can be configured to work with the vast majority of your conversational marketing scenarios.

4 min read

Adding Static (Experienced based) Routing Rules

Adding a static routing rule allows you to define a one-off rule that can be used explicitly within an Experience

4 min read