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AppExchange Chat: Overview

AppExchange Chat lets you connect you with prospects and customers in real-time, right on your AppExchange listing. You can identify new prospects, have conversations with new and existing leads, and convert visitors into pipeline. In this all-digital world, engaging with customers in new ways is more important than ever. AppExchange Chat does just that — it allows you to connect live with real people on your listing. Think about it as your digital campground!

AppExchange Chat: Demo

AppExchange Chat gives you complete visibility of all your AppExchange visitors, all the time. This includes live data about who visits your listing and the company they work for

In the following demo, Molly, from the bank, Mountain Trust, is looking to increase efficiency in her call center with a new CTI integration. She uses AppExchange Chat to engage real time with Natterbox.

What is AppExchange Chat?

AppExchange Chat uses the Qualified platform to enable live conversations with prospective customers on your AppExchange listing. If a representative from your company isn't available to chat with the prospect, you can route them to a chatbot. Whether the engagement is live or automated, you can configure the chat app to answer questions, gather contact information, and capture leads.

Ready to see it in action? Go to the AppExchange Chat collection page.

Learn More

AppExchange Chat is available starting in late spring 2021 through the AppExchange Marketing Program (AMP).

Pricing, technical requirements, information about the launch process, and other specifics are available on the Partner Community

Summary

In this guide, you learned how AppExchange Chat lets you connect with prospects and customers in real-time on your AppExchange listing. 

Next Steps

Get started with AppExchange Chat by:

  1. Sign a contract with the AppExchange Marketing Program (AMP) team
  2. If you've already signed a contract, you'll soon get an email to schedule a kick-off call with your Qualified Consultant
  3. Learn more about AppExchange Chat here on Qualified University

Request a live demo

See Qualified in action on your website. Request a live demo and one of our reps will contact you immediately, or talk to us right now.

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