In this article, you’ll learn how to configure a GetFeedback survey within the Qualified Chat Messenger. This will allow you to get valuable feedback from your website visitors!
To add surveys to the messenger, you need to use the GetFeedback platform. GetFeedback is a customer experience product that allows you to gather feedback via surveying your customers and prospects. GetFeedback integrates with Salesforce and allows you to map your survey replies onto custom and standard objects within Salesforce.
To add a GetFeedback survey to Qualified:
- First, create a survey in GetFeedback. You can create any type of survey you’d like, though we recommend starting with a rating question.
- Once you have created a survey in GetFeedback, click Distribute --> Survey Link to receive a link to your live survey. It will look like this: https://www.getfeedback.com/r/ABCDEFG.
- Share this survey link with your Qualified Success Architect or provide it to our technical support team via live chat on this page or at help@qualified.com. We will add it to your Qualified instance.
- Once added to Qualified, all chats will include a “thumbs down/up” icon on every experience at the top header of the messenger. At this time, there is no ability to choose which experiences we show the survey on. After clicking this icon, the Qualified messenger will load your GetFeedback survey.
By implementing GetFeedback surveys into Qualified, you can receive immediate feedback from your website visitors about your sales reps or their experience on your site.
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