Dan Darcy & Robert Zimmermann
0 min
The Value of Trusted Customer Success
In this episode, Robert Zimmermann, the CRO at Qualified, takes us on a journey through his career at Salesforce and beyond.
Don't assume just because we believe it's true that it is actually true.
You need to earn your customers trust and respect every single week, every
single quarter, every single year.
One of the things that I really learned is Salesforce has a monthly focus.
They're companies that don't have that same type of focus.
And I think the people who struggled at Salesforce were the ones who didn't
appreciate the fact that in the world that we live in,
in SaaS with the revenue recognition that we have, we need to earn our
customers trust in their business pretty much every single day.
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