Ian Faison & Dana Barrett 35 min

Using Incentives to Drive Impact


Dana Barrett, VP of Marketing at Tremendous, shares about incentivizing your ideal customer.



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[MUSIC]

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Welcome to Pipeline Visionaries.

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I'm Ian Faizan, CEO of Caspian Studios.

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And today we are joined by a special guest, Dana, how are you?

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>> I'm well, how are you?

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>> I am doing great, excited to have you on the show,

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excited to chat tremendous.

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You're marketing background and everything in between.

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So tell me what was your first job marketing?

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>> Well, I have an interesting background story.

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I started out in investment banking, professional services,

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worked in healthcare investment banking, and it's a really grueling job.

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So I went to business school and my goal was to switch into marketing.

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So I studied healthcare management and marketing.

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And my first marketing job was my summer internship while I was at Wharton.

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I worked in the marketing department at Merck.

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And now flash forward to today, tell us a little bit more about what it means

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to

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be VP of marketing at tremendous.

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>> Well, tremendous is a newer company, we're startup.

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And so my main goal as VP of marketing is to create high quality pipeline for

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sales and we're at the beginning of this journey.

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You'll hear me say that a lot.

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And a lot of what I'm really focused on is defining our ICP,

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figuring out what story we're telling in the market, building a channel

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strategy.

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So we can reach our target customers and then making sure we have robust

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reporting.

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So I can measure the ROI of all of my marketing investments.

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>> Let's get to our first segment, the Trust Tree, where we can go and

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feel honest and trusted and you can share the deepest, darkest pipeline secrets

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Zoom it out, tell us a little bit more about what Tremendous does.

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>> Well, Tremendous is a scalable, global platform that enables businesses to

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send

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thousands of gift cards and rewards to recipients in over 200 countries.

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It is super easy, you just need to tell us who.

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All we need is an email address or a phone number, how much.

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And we automate the rest from sending, reporting, tracking.

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And the real power of Tremendous is the recipient experience.

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Because recipients get the gift of choice, they can choose from a range of

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options from PayPal,

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Venmo, direct deposit, prepaid Visa cards, charitable donations, and

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even gift cards to their favorite retailer like Amazon or Starbucks.

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And on top of that, we offer customer support.

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So if people have trouble accessing their rewards, we take care of that.

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So you're not dealing with angry customers or research participants.

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We do that on your behalf.

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And all of this is at the low cost of zero.

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So it's free.

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Our platform is free to use.

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You only pay what you send.

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And that's Tremendous.

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>> It is indeed Tremendous, much like how Tremendous your marketing is,

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which we'll get into here in a second.

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So tell us what types of customers do you all have?

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What size are the customers?

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What do those look like?

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So as you can imagine, given what our product does, we could target a range of

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customers across industries, functions, use cases.

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And so my number one priority when I joined Tremendous, which was actually not

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that

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long ago, about four or five months ago, is defining our ICP.

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And right now we have three target ICPs that we're going after.

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So researchers, these are typically UX researchers,

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often at mid-market companies, some enterprise market research agencies,

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and they use our product to reward people for participating in research studies

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Our second ICP is marketers, demand gen, growth marketers.

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And they're using our tool to offer incentives or rewards as part of customer

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promotion.

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So think cashback with purchase or referrals or an incentive to sign up or

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come to our event and we'll give you a gift card, things like that.

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Typically, again, at mid-market size companies, some enterprise.

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And then the third ICP is HR.

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They use our tool, again, mid-market customers sometimes enterprise.

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They use our tool to provide employee incentives.

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So for things like spiff or holiday gifts or could be like incentives to

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participate in wellness programs.

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And what do the different buying committees look like for this?

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Who's the person who signs the free dotted line for tremendous?

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It's actually usually the line of business owner.

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So we're a much simpler, we are technically SaaS, FinTech,

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we're kind of across the line between the two.

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But unlike the purchasing decisions that happen with other SaaS tools,

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it's much simpler for tremendous, in part because it's free.

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So often it's the line of business owner, but for our larger customers who are

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running large volumes through our platform, we actually do engage with IT.

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We have an API and we sometimes, even for the biggest spenders,

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will customize the workflows.

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So it's even easier.

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And we sometimes work with finance because we do offer large volume discounts

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and we negotiate them with finance and sometimes the legal team.

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And I know that obviously, like you said, you've only been there a handful of

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months here, but what does your marketing team look like now?

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And how did you think about structuring the organization?

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So I did make some adjustments to the marketing team after I joined.

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We are a small company, so tremendous, just so you know, is 85 people.

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And actually a large portion of the people in marketing and even in sales

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were hired within the past year.

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We have a relatively large marketing team, so it's about 12 people for

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the size of company we are.

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But because we're such a small team, I have three main pillars.

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One is product marketing and brand, and they're really tasked with

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who's our ICP, what are their pain points, what's our story.

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And they're also thinking about our content strategy because you can't tell

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that story unless you have really good content that can work across the

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different channels

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that you're in.

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I have a growth marketing team that's thinking about our channel strategy,

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which mainly involves events, paid, organic, and life cycle.

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And then marketing apps, which is actually my favorite team and the unsung hero

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of

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the marketing org.

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And they're making sure the infrastructure works that we're passing the right

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data back to Google for our paid ads and, of course, setting up some reporting

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for us.

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How do you think about your marketing strategy and how you go to market?

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Well, before I answer that question, I want to give you a little bit of context

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So we are at the very beginning of this journey, our company became tremendous

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in 2018.

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And we've really only started pivoting and leaning into go to market within the

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past year or two.

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And so from a marketing perspective, most of what we've done in the past is

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search.

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And then if you look at awareness, many people aren't aware of tremendous as a

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brand,

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but they're also not aware of the category.

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So most people when they're sending out rewards and incentives, they work

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directly

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with vendors like PayPal or maybe they'll work with a specific vendor to offer

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one gift card.

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And that experience can involve a lot of fees.

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It can be difficult because you have to know exactly where people are,

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exactly what email address to use.

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And you have to provide a whole host of other information and yada, yada, yada.

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So it takes a lot of time and effort.

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And the recipient experience is often sub-optimal, but most people don't know

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there's a better way to do this.

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So they're not out there searching for a solution.

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So it's not going to be a surprise that my marketing strategy is very focused

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on building our demand-gen engine.

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So doing all the things we need to do to identify who we target, what we say,

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but then making sure we have the right channel strategy so we can get people to

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be aware

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of our product and start to engage in a conversation with them.

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And the channels that we are mainly focused on are paid and organic.

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Some events, depending on the ICP, it doesn't work for all ICPs.

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And then we also spend some time thinking about that partnership with sales,

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making sure they know who our ICP is, making sure that we arm them with the

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collateral,

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the key studies, the talking points they need to close deals.

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Yeah, and what does that connection from marketing to sales look like

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and having those sales folks getting in front of those mid-market and

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enterprise buyers?

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Well, we're at the beginning of this journey.

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I've probably said that a lot.

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So our VP of sales, she started her job pretty much the same day I think I

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started mine.

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She was in a different role and she got promoted into VP of sales.

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So I'm trying to start from a place of deep partnership

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and aligning both our marketing strategy and her sales strategy.

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And the first thing that I've really been focusing on is making sure we're

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agreed

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that on who we're selling to.

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And we also try to spend time actually talking about how that's going.

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So we identified our target ICPs.

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We've kind of figured out what marketing is doing,

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generating high quality pipeline.

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Sales' job is to close that pipeline.

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And we actually set up a weekly pipeline meeting where we look at the numbers

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together.

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And a lot of that discussion is around holding marketing accountable

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for making sure we're hitting our numbers.

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But then I also, we spend a lot of time just understanding are those deals

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quality?

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Like, is sales getting an increase in spam calls?

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Are they finding that some of the deals that we're sending their way

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are just not a good fit?

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And then from a sales perspective, we talk about how effective they're being,

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like how many meetings are having, how effective they're being at closing

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the customers that they are interacting with.

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And so just having both alignment on the strategy and having a forum

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where we can just talk through issues as they arise real time

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has kind of been my approach to date.

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And so far, I think it's led us to at least be moving in the same direction.

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You have to bring me back in a year so I can tell you how well it's worked,

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though.

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Right, indeed.

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I think you have to bring back everybody in here to figure out how it's working

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We're only working 12 months out anyways.

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You know, you have a background in product marketing.

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How do you think that like, you know, coming into this role,

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knowing that you're strong there, but perhaps weaker in other areas?

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How do you think about sort of like building the team

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and building those, you know, core competencies of the marketing team?

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Like, you know, you're showing that area.

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Well, actually what's interesting is I spent a large chunk of my Korean product

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marketing.

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And when I started thinking about going after VP of marketing roles,

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I actually realized I needed to beef up my understanding of everything

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from marketing ops to growth marketing.

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And so my last role, so I started out, my last company,

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I started out running product marketing, and then I pivoted.

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It was a lateral-ish move.

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But I went to our head of growth, and I was like,

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"I wanted to know everything you know I literally had this conversation."

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Create a role in my team so we made something up.

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You know, we were struggling with pipeline, made up a job,

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and I spent over a year just studying.

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I was working on, my job was to deliver inbound pipeline.

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And I used that as a forum to talk to everyone on growth,

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everyone on marketing ops about how do you generate pipeline,

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how do you create quality pipeline, where does organic fit,

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where does paid fit into that, how does content work as part of that.

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So I got kind of like this mini-masters and growth marketing to man-gen

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in that last year and a half at my last company.

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And so now I actually feel like I can effectively lead a marketing organization

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because I've been in the trenches, and I know how this sausage is made.

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Indeed. Any other thoughts on strategy, marketing strategy,

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how demand fits inside of that, or any other stuff strategy related?

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The thing that comes to mind as I hear that question is,

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having a strategy is key. And so I've spent a lot of years in tech,

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and especially in recent history when there's been a lot of free money.

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I feel like a lot of tech companies, at least the ones I worked at,

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making choices, deciding who you are and are not going to go after, placing

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bets,

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and not trying to beat everything to everyone,

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has not been like a focus or a strong suit. And so for me, from a marketing

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perspective,

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what I'm trying to figure out is who we're targeting.

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And then I'm also trying to think carefully about like which channels we focus

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on and which we don't,

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and then iterating on that.

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All right, let's get to our next segment, the playbook,

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where we open up that playbook and talk about the tactics that help you win.

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And I know that this, you know, it's a few months into this, but

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you might not have all the answers, you might talk about stuff from previous

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roles.

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But what are your three channels or tactics that are your uncuttable budget

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items?

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Well, I actually did have to go through an exercise in budgeting and setting

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our plan for 2024.

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So I did have to make some cuts. The things that are uncuttable,

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though, are organic. We are small teams, so we don't have someone in-house.

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So I am paying an agency and that's uncuttable for me.

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Paid. I do believe that paid still delivers some value, even with some of the

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recent changes and,

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anyways, cookies are dead. And the third is content.

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So I'm actually investing a lot of time and money in content, both from a

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figuring out what to say, conducting research to maybe have some compelling

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stats,

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but also in generating the content itself,

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self, whether it's case studies or thought leadership, etc.

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All right, let's dig into those a little bit. Why organic, what are the types

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of stuff that

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they are having folks make?

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Well, we haven't really invested in organic up until very recently.

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So for us, it's like basic stuff. We're figuring out how to fill out our

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website.

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If you've been on our website, you've probably noticed there's just things

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missing.

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So for example, if you want to know about our products or the features, you can

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't find it on

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our website. So adding in just missing content, a lot of our pages are very

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beautiful.

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We've redesigned them, but they've very little information.

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So they're not really SEO optimized. So figuring out how to fill in the gaps in

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our website and

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optimize the content on our website so that it starts to rank for SEO.

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The other thing that we're trying to figure out is, you know, how do we

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generate content

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around our blog that's compelling that's going to rank for different keywords.

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And oh, by the way, remember when I said that people aren't really out there

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searching for the

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solution, it's really hard to figure out which keywords we should focus on,

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prioritize.

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So that's a part of this battle is figuring out which search terms to go after

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where

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people are not just searching for gift cards for, you know, to give their

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friend, but

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they're actually thinking about rewards in bulk for business related purposes.

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So there's a whole host of things that we're trying to figure out across the

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board.

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Yeah. And then so sort of second bucket there being paid if you are, you know,

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if you are trying to figure out those things, even though people aren't

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necessarily searching

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for them, how do you get creative there? How do you figure out what are the

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things that people

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would be searching for that give you some clues? So for paid, I mean, we pretty

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much tapped out.

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There are some people searching and we have, I think, tapped out on what we can

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do from a

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search perspective to go after those folks. So our search budget, we've maxed

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out.

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What we're starting to do is figure out how to run paid in other channels.

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So there's two we're really focusing on. We're focusing on video because we

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think that's a

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great way to capture people, you know, awareness, top of funnel. We don't have

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any video assets.

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So one of the things that I've kicked off is building video ads and then

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starting to run

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them and test them in different channels to see what works for us from an

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awareness perspective.

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We're also experimenting with LinkedIn because we think there's some value

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there,

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but we haven't quite figured out how to make it work. So that's the other paid

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channel that

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we're really bullish on that we're starting to experiment with. And again,

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there, we don't actually

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have any ads that are probably built for LinkedIn. So we're actually starting

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to really roll up our

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sleeves and build out ads that are targeted at different ICPs. And then we're

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kind of running

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experiments to test everything from value props, the copy, the imagery that we

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use like product UI

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versus abstract, you know, images, things like that. And then content,

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obviously, you know, you

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know those personas well, the ones that you talked about. Obviously, you know,

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research

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marketing sales and the HR employee sort of recognition space. So three very

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different groups

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of people. How do you think about making content for those folks and making

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that content that

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actually, you know, stands out and resonates? I haven't quite figured that out

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yet. And that's

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one of the things I'm trying to figure out. Here's what I will say. Incentives,

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regardless of your

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use case, are a great way to drive impact, whether you're trying to grow

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pipeline,

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whether you're trying to drive sales, whether you want to make sure people

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participate in your

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studies and you can recruit people in, you know, global markets that you're

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trying to figure out

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how to get, you know, people to just respond or participate. And so based on

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what we do,

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we're starting to see some best practices or things that can actually position

18:45

you better to

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reach your ultimate goal, which is sales, pipeline, et cetera. And so one

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thought I have is,

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can we find a way to get that information out to the world? Because I suspect

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many people are

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interested in figuring out how can this tool help me do the thing I really care

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about, which is

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pipeline sales, getting my research studies done better faster. And so, you

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know, there's

19:10

probably there's some areas that we're kind of playing around with, everything

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to thinking about

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like how the type of incentive you offer matters in terms of driving either

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pipeline or sales.

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We're also trying to figure out like, what are the things that create a better

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experience for

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your recipients? So they're more likely to buy your product, et cetera. But

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those are the types

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of things that we're going around with. What about a, your, your cuttable

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budget item or something

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that you're not investing in or not working or is fading away?

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I wouldn't call it fading away, but I did, we had a PR agency, a retainer, I

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did cut that.

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And here's why it's not because I don't think PR has any value, but it turns

20:00

out,

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if you haven't nailed your story, if you haven't figured out what, you know,

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content areas you

20:08

want to own, what stories you want to tell, it's not a good investment. And so

20:13

for now,

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I'm like, no PR, if, you know, we're about to launch a really exciting feature

20:19

around fraud,

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we might try to do something there. And so they've agreed to work with us on a

20:23

one-off basis.

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But I'm not going to reinvest there until we figured out our story, until we

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figure out like,

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what are those areas of thought leadership that we want to own that we have

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something

20:35

critical to say, until we build out our library of case studies.

20:38

Love it. Yeah, that's great. You mentioned the website and you know, you're

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investing in it.

20:44

How do you view the website? How are you thinking about the long-term

20:47

investment in the website?

20:48

It's hypercritical because I'm making some big bets from an organic and paid

20:55

perspective to get

20:56

people to my website. So I definitely need to make sure that my site is

21:02

optimized to convert.

21:04

So it is a huge priority. I have a roadmap of things that I'm working on from

21:10

experiments

21:11

that we're trying to stand up to, as I mentioned earlier, just filling in some

21:15

of those big content

21:16

gaps, especially around products. But it is, it is the, I hate to say it, but

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it's like the one of

21:25

the most critical investments because a lot of people do their research. They

21:27

don't necessarily

21:28

want to talk to your sales team. And even if they do talk to your sales team,

21:32

they do a ton of

21:33

research before they get there. And so if you're not providing enough

21:37

information to educate and

21:38

engage potential customers, you're going to lose out.

21:42

Couldn't agree more. Critical, critical website. You know, one thing that I

21:49

wanted to mention

21:50

as we were talking on kind of a budget items, obviously here, as we've been

21:55

talking about it

21:56

all day, is the idea of gifting and doing, you know, really interesting types

22:03

of engagements

22:04

were awards. And one of the stories that back in the day, Jason, what I told on

22:09

this story,

22:09

on this very podcast, was about how they did a $100 gift card for demos to

22:17

their like ICP.

22:19

And he said there's the best campaign that he ever did was doing that. And I

22:23

know that, you know,

22:24

and he said that they, they messed with like the how many dollars and how much,

22:29

how much to give and how to give it and who to ask and all these, all these

22:34

crazy things. But

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yeah, they did that campaign. It was the best thing ever. And you know, I think

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this was years

22:39

ago. So I don't know if they used tremendous or not, but, but I think that it's

22:42

important to

22:42

sort of talk about this idea of like, there is a very clear marketing, you know

22:49

, use case for

22:51

product like tremendous, to engage prospects and to get them to demo and to get

22:56

them to do things

22:58

like that. And we've we've heard it here firsthand on this podcast.

23:02

Yes. And we actually use our product to incentivize people to take a demo with

23:08

us.

23:09

We actually found something interesting because we also did a test,

23:12

a small test with different dollar amounts, zero, $50 and 100. And actually $50

23:18

worked better than

23:19

100 because we found that I think it was like deals went up like leads went up

23:24

three or four times

23:25

deals, which is our version of sales qualified opportunities were also up. So

23:32

it was high quality

23:32

pipeline. And it was at half the cost per lead. And $50 actually worked better

23:39

than 100. So 100,

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we had lower leads and deals and a higher cost per lead. And we think it's

23:45

potentially because

23:45

if you spend, if you offer too much, people just take the money, just they don

23:50

't care about your

23:51

product, but they just sit in the meeting to get the money. But if it's a

23:55

low enough, it incentivizes the people who might have an interest and it might

23:59

be worth their time

24:01

to actually spend some time with you. And this is hyper critical for smaller

24:05

companies,

24:05

of course, because you don't have the name brand net recognition. But yeah, we

24:09

we've seen the same

24:10

sort of results in using incentives in our own marketing efforts. So it can be

24:16

a pretty powerful

24:17

tool. Yeah, another thing that he said that I remember when we were talking

24:22

about on that

24:22

episode is that basically the flash to bang or whatever you want to call it was

24:29

really long,

24:29

where they had a bunch of people that came on and did these. And then a bunch

24:35

of them didn't buy.

24:36

And someone was like, Oh, that didn't work out at all. And then next sales

24:41

cycle, they close all

24:43

these deals. And they're like, where did all these deals come from? And it

24:45

turns out they were all

24:45

the people that demoed the product like eight months earlier, but weren't weren

24:49

't actually ready

24:50

to buy them anyways. And I just think there's so much value in getting someone

24:55

demoing your product

24:57

for real, you know, not trying to just take the money. But if you're asking the

25:03

right person

25:04

anyways, I mean, how many times do I don't know if you've ever got roped into

25:07

like a,

25:07

like a time share conversation, anything like that, where something that you're

25:13

like, I would

25:13

never do this in a million years. And then you get it and sit in the pitch and

25:17

you're like,

25:18

well, actually, I mean, this does make a lot of sense. You know, so I just

25:21

think that there's such

25:22

something very human about that thing that, you know, then you realize, Oh,

25:26

actually, this is,

25:27

this probably would be a good thing for me to, for me to have, or at a minimum,

25:31

it's a nice to have,

25:31

right? And at least people know that your product is nice to have.

25:35

Yeah. And one thing I should mention, I probably wouldn't use the incentives on

25:39

every channel. We

25:40

typically use it on LinkedIn, where you're targeting people, at least for us,

25:45

our target ICP.

25:47

Um, people who are, you know, operating in businesses. Um, so that's going to

25:53

increase the

25:54

likelihood that when you get that call, it's someone who actually has the

25:56

potential to use your products.

25:58

Yeah, we've done it, um, with called email outreach to the literal people that

26:05

we know would

26:06

buy our stuff, right? So it's like, yeah, to the exact person who is the buyer

26:11

at our ICP type

26:12

company. Um, but yeah, I get it all the time. When I get outreach on LinkedIn,

26:16

pretty,

26:17

pretty regularly and, uh, for people that, you know, of a, you know, whatever

26:22

CEO of a company,

26:23

you know, 25 to whenever 50 people or whatever. And so I get, I, if you all the

26:28

time, you know,

26:29

saying, Hey, do you want a hundred bucks to do this thing? Um, and you know,

26:33

like I, I am in the

26:35

proverbial industry here. So I am, I just don't need those products and

26:40

services, but it,

26:41

but the funny thing is it does make you stop and look at it for a second and be

26:45

like, okay,

26:46

am I going to, am I going to try to buy this product anyway, someday? Uh, and

26:50

should I take a hundred

26:51

bucks? Um, but yeah, it's just a great, uh, it's a great way to open the door

26:55

offering people money

26:56

turns out always a good way, a good foot in the door, but any other thoughts on

27:01

tactics or other

27:02

things or things you're experimenting or things, you know, with your 10%

27:06

experimental budget that

27:07

you want to be investing in, uh, or any other, uh, any other playbook, playbook

27:12

isms here.

27:13

Well, so for me, because I have so many potential ICPs and use cases, I kind of

27:20

have tuned them.

27:21

So the tier ones are the ones I'm going after full force. So when I think about

27:25

experimentation,

27:26

it's how do I test to see if we can get any traction with those tiered to, um,

27:32

ICP. So

27:33

nonprofit, um, is an area where we actually get a number of folks using our

27:37

products, but we're

27:38

not quite sure about the profitability. We're not quite sure about what use

27:42

cases make the most sense.

27:44

Um, so as I think about experimentation, literally talking to one of my PMMs

27:48

about this,

27:48

we think we might run a campaign, um, in the next half targeting nonprofits to

27:55

see if we can get

27:56

them to use our, our products. Um, but it's something she literally said, I

28:01

want to experiment now. I

28:01

was like, no, experimentation is for after we get the basics done. Let's come

28:07

back to that in the

28:08

second half. Yeah, right. But that's how I think about experimentation. It's

28:11

probably going to be,

28:11

like, um, running some, you know, paid campaigns on LinkedIn, hyper targeted at

28:17

nonprofits. That's

28:18

probably what we'll start. Very cool. All right. Let's get to our next segment.

28:23

The desktop,

28:23

we talked about healthy tension, whether that's with your board, your sales

28:26

teams, your competitors,

28:27

or anyone else. Do you have, have you ever had a desktop in your career? I

28:33

wonder if anyone ever

28:34

answers that question with no, I suspect they don't. So yes, I have. Um, I, so

28:40

most of my background

28:41

is in product marketing. And so I've often been caught between sales and

28:46

product. Those two

28:48

oars tend to be very much at odds. And I would classify it as a healthy tension

28:52

, although it

28:53

can sometimes come to blows. But typically the conversation goes something like

28:56

this. Sales has

28:57

this customer. They're trying to close. They need XYZ feature or they can't do

29:00

it. So they're mad

29:02

because they're like product you have built an unsellable product and then

29:05

product and

29:06

evidently turns around and says, you can't sell. Um, and so as a product market

29:11

er in the middle of

29:12

this, um, no win kind of discussion, I often try to, um, reframe the discussion

29:19

to be more productive

29:21

and business value based. Um, and so I'll often try to figure out, okay, sales,

29:27

you're saying you

29:28

need product to build these features. Why? What unmet need does that solve? And

29:31

then I'll try to,

29:32

try to think about, okay, well, if we address these unmet needs, does this help

29:36

us to capture a

29:37

larger share of the market, go after our ICP? And then ultimately, if I think

29:41

there is a case,

29:42

I'll build a business case, then I would often, you know, have a discussion

29:45

with sales and products

29:46

in the room where we talk about the business case. And I found that that's been

29:50

a good way to

29:51

diffuse that tension between product and sales. Um, but luckily being at a

29:56

startup,

29:57

I'm not seeing a lot of that. So I'm not caught in the middle of that,

30:01

thankfully.

30:02

Okay. Let's get to our final segment. Quick kids. These are quick questions and

30:06

quick answers,

30:07

just like how qualified.com helps companies generate pipeline quickly. Tap in

30:13

your greatest

30:14

asset website to identify your most valuable visitors and instantly start sales

30:20

conversations

30:21

right there on the website. Quick and easy. Just like these questions go to

30:24

qualified.com

30:25

to learn more qualified is that they're the best. And we love them dearly. So

30:29

go to qualified.com

30:31

to check them out. Quickets. Dana, are you ready? Yes. You don't sound sure,

30:38

but I know you are.

30:40

Number one, what's a hidden talent or skill that's not on your resume?

30:43

So I have a black belt in Taekwondo. Um, and I, if you know me and knew me

30:52

actually back

30:53

before I got this, I was, I'm not the most athletic person, but I,

30:56

I took Taekwondo like in college and I committed to it for four years and I got

31:01

a black belt.

31:02

So that's my hidden skill or talent, I guess. That's a great one. I don't know

31:07

how many black

31:07

belts we've had on the show. That would be a great day because it's not on the

31:10

resume. It's just like

31:11

yours. Maybe it may be something to have it. Um, okay. What's a favorite book

31:15

podcast or TV show

31:16

that you'd recommend? Um, I'm assuming you mean business books. So I have a lot

31:21

of fun,

31:22

poor fun books, but I'll focus on the business. So there's actually two books

31:25

that someone recommended

31:27

at my last company that's just been so amazing. One is called How Women Rise.

31:32

It's by the author

31:34

of what got you here won't get you there. And it just debunks this myth that

31:38

some women aren't

31:39

executive material. It's usually, there's a lot of bad habits that they've

31:43

formed over the years

31:44

that are getting in the way and it just helps you identify them and get rid of

31:47

them. Um,

31:49

and then there's one other book, Playing to Win, How Strategy Really Works. And

31:52

it's

31:53

really just about the idea of going back to basics, understanding what strategy

31:57

is, which is making

31:58

choices. Um, and as someone in tech where strategy has been uneven at best, I

32:05

think that, um, it was

32:07

really kind of refreshing me to read this book and remind myself, okay, I've

32:10

actually got to make

32:11

choices as a leader in my new role at tremendous. Um, so those are the two that

32:16

I've found a lot of

32:17

inspiration from recently. Do you have a favorite non marketing hobby that

32:21

indirectly makes you a

32:22

better marketer? Yes. I don't know if it's a hobby, but I have gotten really

32:29

into like a lot of people

32:31

mindfulness. Um, so I every day I work out in the morning and I actually

32:36

started meditating

32:37

and doing yoga at night. And it's been transformative because I find that I'm

32:42

less reactive. I'm able

32:45

to be more focused and present with the one thing I'm doing. And I feel like it

32:49

's making me more

32:51

productive. If you weren't in marketing or business at all, what do you think

32:56

you'd be doing?

32:57

Well, my favorite thing to do is read. So if I'm not working or being a parent,

33:04

I have two kids,

33:05

I'm reading and I once thought, you know, I wish someone would just pay me to

33:10

read all day. And

33:11

then I realized there was actually a job where people get paid to read all day.

33:14

Um, if there is,

33:16

um, I would be a audible book narrator. So I could get paid to read all day.

33:22

I was, I thought you were going to make a joke and say that that's a, that's a,

33:27

uh,

33:27

VP of marketing. Because I feel like you don't get paid to read all day, but I

33:31

feel like the best

33:32

ones probably do read quite a bit. I never quite thought about it that way. So

33:37

I am in my dream job.

33:38

That's funny. Okay. So last question here. Uh, what is your

33:46

best piece of advice for a first time VPN marketing trying to figure out all

33:51

this marketing strategy

33:52

stuff? Oh, wow. Um, so I'm talking to myself, basically. Um, okay. Uh, one is

34:00

to find your

34:01

ICP. You can't go after everyone. So pick who you're going to go after. The

34:06

second thing that I've

34:07

really been learning real time is you can't fix every problem. You can't fill

34:12

every gap. So you

34:13

actually have to just pick the one, two, three things that you're really going

34:16

to focus on.

34:17

And then the third thing is making sure that you, um, set clear expectations

34:22

with your boss.

34:23

I'm not a magical purple unicorn who's going to come in and fix everything all

34:27

at once,

34:28

but I am going to fix these three things that I've decided to focus on. So that

34:32

would be my advice.

34:33

I love it. Dan, it is been wonderful chatting with you today. Thanks so much,

34:38

uh, for being on

34:40

the show for your time for listeners. Go check out tremendous. I mean, there's

34:44

truly no downside.

34:45

You should just, if you're giving a single gift in 2024 to anyone, uh, your

34:51

company should be using

34:51

tremendous, go to tremendous.com. Uh, did any final thoughts anything to plug?

34:55

No, thank you.

34:58

This has been really fun. Yeah. So awesome. Have any other show and we'll talk

35:02

again soon.

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