The customer success team is a major selling point! This is the best onboarding and enablement I've ever seen. We swapped from Drift to Qualified in 9 days thanks to flexibility and guidance from the Qualified team. They really led the project and ensured we could stay on-target.

Qualified leads with customer service and lives up to that promise. They essentially handle the setup for you, from configuration and routing rules, to actually writing the experiences. We were in a position of either rewriting all of our Drift playbooks or switching platforms and decided to give Qualified a try. We implemented in 3 weeks across two sites, in two languages, and on the first day booked twice as many meetings as we had the entire previous 90 days.

Our conversion rates have almost doubled. The visibility we have into live page views and notifications when a prospect is on a high converting page helps us proactively engage with them in a seamless organic fashion.

I was a little nervous when we decided to move away from Drift. The team at Qualified.com did an excellent job of setting realistic expectations during the sales cycle and did their homework on us as a company.

Their customer success manager is the best in the business. Having weekly 1:1 with our CSM, Sterling, has been crucial to our success. Our CSM was very hands-on with the implementation and transition from Drift to Qualified and has helped us weekly ever since. I don't think I've had a better CSM before!

Qualified is flexible and configurable for a variety of use cases including supporting our ABM efforts. Implementation is quick and easy and the team is very receptive to feedback. It’s a pleasure working with them and a great experience so far. I’m glad we didn’t choose Drift.

I have used chat programs for the last 20 years from Live Agent, Intercom, Drift. Qualified with the integration of 6Sense and Clearbit help us know who is on the site. But even better, we can watch them in real-time, seeing them hovering over quotes and asking, do you want to learn more about what our customers say? Another great part is knowing what my ad spend is doing, seeing a person from chat and knowing what Google Ad they clicked on, then having a conversation that makes sense. This is the greatest difference.

I’ve worked with Drift before and also have implemented Live Agent. Both lack the customization and insights that you want and need for a chat bot. Not to mention, the Qualified app is incredible in the way it gives your agents the ability to see where chats are coming in from on the globe and to see where visitors are on your website (real time!)

The onboarding services and customer success team is top notch - They got us up and running very quickly and held our hand throughout the process. We've already generated a significant amount of pipeline and leads since our implementation, and we're actually seeing better results than we did with our previous tool.

We chose Qualified to replace our previous solution (Drift), and we have been so pleased at the superior functionality and ease of use. Qualified is one of the more comprehensive and thoughtful tools I've ever implemented. They seem to have thought of everything, including features you didn't even know you needed.

Our account CS Cameron has been amazing to work with. He's been super hands-on, provided a great training to our SDR team where they engaged with him, and he's been available as if he were an actual employee here! I HIGHLY recommend Qualified, especially if you rely heavily on Salesforce as Drift will fall very short.

We recently left Drift for Qualified, and I couldn't be any happier. The visibility, functions, and features of Qualified have improved my workflow and helped me understand my prospects better and faster. If you're serious about speed-to-lead/ improving inbound processes, I'd recommend checking this tool out.