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University

The Qualified
Implementation Process™

Our team of Salesforce-certified Success Architects will get you up and running with Qualified in 30-60 days, at no added cost. Because when you succeed, we succeed.
Our Unique Success Philosophy

We do “Whatever It Takes”

From kickoff to go-live, you’ll have a dedicated Salesforce-certified implementation consultant and a dedicated support representative who will manage the entire project, build all your experiences, and perform all implementation services you need.

Customer Enablement

Our team will coach your reps, building adoption and empowering your entire team with articles, guides, videos and learning paths so you can make the most out of Qualified.

Strategic Guidance

We’re here to provide white-glove service and perform the entire implementation for you. We’ll meet weekly, develop a bespoke strategy for you and help you see the impact.

Technical Support

Our technical support team is accessible and proactively reaches out via live chat and email to help answer questions and support you with our products.

Step By Step

The Qualified Implementation Process™

We’ve fine-tuned our approach to get you live quickly and see immediate ROI for your business. Our Success Architects use a ten-step process to bring Qualified to life on your site.
Step 1

Introductory Call

Get started quickly! Prepare for kickoff and get to know each other.
30 minute - 1 hour meeting
Primary POC

During this stage, your Success Architect will:

  • introduce themselves and the Qualified Implementation Process™
  • scope the project and discuss timeline and potential roadblocks
  • determine participants in future calls
  • provision the team with access to Qualified
  • share the implementation workbook and project management tracker
  • schedule kickoff call with broader team (if needed)

Things to consider:

  • Are there any topics you’d like your Success Architect to focus on during kickoff?
  • Are your web developer and Salesforce Admin available as we start technical setup?
  • Who would be the best backup point-of-contact during and post-implementation?
  • How do you prefer to track project status?
  • What would be your ideal go-live date?
Step 2

Kickoff Call (Optional)

Let’s launch Qualified and Conversational Sales & Marketing!
30 minute - 1 hour meeting
Primary  & Backup POC
Executive Sponsor
Marketing Leadership
Sales Leadership
Salesforce Admin
Webmaster or Web Developer (optional)

During this stage, your Success Architect will:

  • overview the Qualified Platform to all stakeholders
  • share our implementation framework
  • discuss timeline and potential roadblocks
  • align on what KPIs are most important

Things to consider:

  • What KPIs are most important to you and your business?
  • Are there any security items or potential blockers that will need to be resolved?
Step 3

Technical Setup

We'll place Qualified on your website, connected to your systems.
Allow at least one day, more if you require sandbox testing
Primary  & Backup POC
Marketing Automation Admin
SSO Admin
Salesforce Admin
Webmaster or Web Developer (optional)

During this stage, your Success Architect will:

  • discuss the architecture of Qualified
  • confirm that the Javascript is added to your website
  • discuss user management and single sign-on
  • validate connections to Salesforce and other integrated systems

Things to consider:

  • Do you have an identity provider or use SSO?
  • Qualified is a Salesforce connected app and integrates as an API user; we highly recommend creating a dedicated user for Qualified.
  • Will you need to test Qualified in a Salesforce sandbox first?
  • Where will leads be created? We recommend creating in Salesforce first.
  • Do you use Slack or Microsoft Teams? Consider what types of alerts you would like.

Relevant University Articles:

Integrations with Qualified
Installing the Qualified Javascript
User Permissions in Qualified
Connecting to Salesforce
Using your Salesforce Sandbox
Configuring Single-Sign-On in Qualified
How Qualified Uses Cookies

Step 4

Requirements

Using the Qualified Framework™, our team will gather your requirements.
1 hour - 2 hour meeting
Primary  & Backup POC
Demand Gen & Marketing Operations
Salesforce Admin

During this stage, your Success Architect will:

  • use the Qualified Framework™ to gather your business requirements
  • walk through how we’ll use visitor segments and routing to meet your requirements
  • discuss visitor fields and mapping to Salesforce or your marketing automation platform
  • configure the platform for your live chat, meeting booker and chatbot needs
  • document custom experiences designed for the types of visitors on your website

The Qualified Framework™

To gather your requirements, we’ll use our Qualified Framework™ and ensure each experience served to your website visitors is built just for your company’s needs.️

Website
Visitor ID
How does Qualified identify website visitors?
Using first-party cookies, URL parameters, target account matching and reverse IP lookups.
Visitor 360
data mapping
How will you identify qualified leads? What information needs to flow to Salesforce?
Map systems to form a composite view of every visitor and relevant fields.
Segments & Live streams
How do you want to segment visitors based on your go-to-market strategy?
For example, by open pipeline, target accounts, paid advertising or existing customers.
Routing &
alerts
Who will have conversations with leads? What about unqualified leads?
Configure sales rep teams and groups, target account routing and immediate alerts.
Bespoke Experiences
What do you want your VIP buyers to experience on your site?
Create personalized website experiences to optimize conversion
Performance Tracking
How do we measure funnel, conversion and sales rep performance?
Understand opportunity influence, pipeline generation, conversation  analytics and rep performance.
Step 5

Experience Build

We’ll build experiences and configure Qualified for you.
Allow 4-5 days with follow-up involvement and feedback
Primary  & Backup POC
Demand Gen & Marketing Operations
Salesforce Admin

During this stage, your Success Architect will:

  • create bespoke experiences, routing rules, deflection flows and more for you
  • configure routing, visitor fields, reverse IP, performance tracking for you
  • identify opportunities for automatically and manually triggered experiences
  • discuss opportunities for ABM or target account experiences and strategies
  • advise your team on targeting based on campaign, Outreach or visitor data
  • work with you until you’re satisfied with the proposed initial configuration

Relevant University Articles:

Creating an Experience
Creating Experiences for Target Accounts
Introduction to Reverse IP
Setting up Visitor Fields
Configuring Live Streams

Step 6

System Validation

Together, we’ll review and test your configuration until it’s satisfactory.
Allow 2-3 days depending on test coverage
Primary  & Backup POC
Demand Gen & Marketing Operations
Salesforce Admin

During this stage, your Success Architect will:

  • validate Qualified configuration and integrations with your other business systems to ensure everything is working as expected
  • test proper configuration of Qualified data mapping
  • ensure data is correctly flowing between all of your business systems

Things to consider:

  • We will provide test scripts including a number of sample test scenarios for experiences, the Qualified app and validating integrations between other systems.

Relevant University Article:

Testing Experiences

Step 7

Sales Training

We’ll train your sales reps and teams on our product & best practices.
2-3 one hour meetings with larger sales rep teams
Primary  & Backup POC
Sales Leadership
Sales Reps

During this stage, our team will:

  • lead a product tour, hands-on training and provide best practices for your sales reps
  • confirm your go-live date and build adoption and awareness among your team

Things to consider:

  • We highly recommend scheduling our best practices training after sales reps have had at least a few dozen opportunities to chat with website visitors.
  • We encourage SDR managers to play a role in building sales rep adoption and awareness -- hold contests, consider daily check-ins and bring feedback to your Success Architect.

Relevant University Article:

Sales Rep Quick Start Guide

Step 8

Go-Live

We’ll activate your experiences and review how it’s performing.
1 hour meeting, 30 days after go-live
Primary  & Backup POC
Executive Sponsor
Marketing Leadership
Sales Leadership

During this stage, your Success Architect will:

  • activate your experiences and check-in with you throughout your first week

Things to consider:

  • Are there experiences or features we weren’t able to develop before go-live? Your dedicated QSA is available to help you implement, optimize and improve your experience working with Qualified
  • Your QSA will provide recommendations to get the most value out of Qualified during your first week and ensure that you are seeing value as soon as you go-live
Step 9

Optimization

We’re there for you as strategy partners, implementation consultants and more.
As needed ad-hoc support, throughout your contract
Primary  & Backup POC

During this stage, your Success Architect will:

  • If included in your contract, your Success Architect will support you with full service year-round optimization of your Qualified account as your priorities, campaigns and sales processes evolve
  • We’ll handle configuration changes, new feature rollout, A/B split testing, business and KPI reviews for leadership teams and provide ongoing strategic guidance in your use of Qualified
Step 10

Showcasing Value

We’ll facilitate KPI reviews and review ROI and recommendations for Qualified.
As needed on an ad-hoc or yearly basis, throughout your contract
Primary  & Backup POC
Marketing Leadership
Sales Leadership

During this stage, your Success Architect will:

  • facilitate a KPI review, reviewing your ROI of Qualified including influenced pipeline and revenue, including leads created by Qualified
  • provide an engagement funnel showing how your website is facilitating visitor conversations, generating leads and booking meetings
  • provide benchmarks and recommendations for optimizing your use of the Qualified platform

Things to consider:

  • Our team is standing by to partner with you and happy to review your account and provide a KPI review for you or your executive team as needed.
Loved by Thousands of Customers Around the World

See what our customers love about Qualified

Salesforce customers around the globe choose Qualified to generate more pipeline and accelerate deals. Don’t just take it from us, check out our reviews on G2 and the Salesforce AppExchange.
Qualified did all the heavy lifting for us and got us up and running in literally a couple of weeks.
James Hemberg
The Qualified people are amazing. I consider them friends.
As a super fast-growing SaaS business, Qualified is a must-have tool. The Qualified people are amazing, I consider them friends, wanting what we want, success and fast growth. I really enjoy working with Qualified. I love you guys.
Matt Bullock
Hands down the best support & account management I’ve ever had.
Qualified claimed their client success management was a difference-maker. This ultimately swayed our decision for Qualified vs. others. They were spot on the money. Best support I have ever had with a technology partner.
Stephen Pavlich
Oh wow, Qualified’s service is second to none.
They were with us every step of the way to ensure we had a smooth onboarding and transition experience. After our onboarding was complete, they continued to monitor our performance, provide feedback, and recommend new use cases to ensure we leverage Qualified to the fullest.
Evelyn Lin
Love the tool and the team!
The Qualified team is exceptional and always eager to help. They seem ready and willing to receive feedback and take action on that feedback to enhance their platform.
Spencer Peterson
Our rockstar QSA and Qualified have been great partners to stick with us and ensure our success.
Alex Robinson

We deliver success to thousands of customers using the Qualified Implementation Process™

Qualified is the only conversational sales and marketing platform purpose-built for Salesforce. Join the thousands of customers who’ve worked with our industry-leading Qualified Success Architect team that know Qualified and Salesforce.