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Navigate to how-to articles, best practices or certifications to help you learn relevant skills, grow your career or use Qualified to generate more pipeline for your business.

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Read up on documentation and how-to articles to help you succeed using Qualified.

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The Qualified Implementation Process™

From kickoff to go-live, you’ll have a dedicated Salesforce-certified implementation consultant and a dedicated support representative who will manage the entire project, build all your experiences, and perform all implementation services you need!

Best Practice Guides and Videos

Learn best practices from our Qualified Success Architects on how to grow pipeline, conversational sales and marketing or configuring Qualified.

Trending Best Practice Guides and Videos

Sales Reps

In this guide, learn how sales reps can set up their accounts and get started with Qualified.

Qualified Admins

In this guide, learn all about experiences, branching, and some best practices from the Qualified Success team!

Sales Reps

In this guide, learn how to "pounce", or outbound chat on VIP visitors arriving on your website.

Sales Reps

In this guide, learn about the two actions that sales reps take in Qualified Conversations: Inbound Chat and Pouncing.

Qualified Admins

In this guide, learn about best practice segments and live streams to create as part of implementing Qualified Conversations.

Sales Reps

In this guide, learn how to tackle inbound chats, transition to a meeting and handle tough conversations.

Certification Paths

Got 30 minutes? Enroll in a quick lesson or course to build your skills and grow your career using Qualified. Earn certifications at your own pace!

Popular Use Cases

Top 20 Strategies

Not sure where to start? Browse 20 live chat and chatbot strategies and learn how to implement them in Qualified today!

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Supporting our Qualified Trailblazers

Our award-winning technical support team is standing by and available on live chat to help answer any questions or help guide you in using or learning Qualified.

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