How Rightsline Increased Meetings Booked by 4X with Piper the AI SDR Agent

How Rightsline Increased Meetings Booked by 4X with Piper the AI SDR Agent

Within months of hiring Piper, Rightsline saw massive improvement. Hear from CMO, Melanie Nelson, as she explains how Piper reshaped their GTM motion and unlocked revenue.

Claire Ebben
Claire Ebben
No items found.
Apple Podcast LinkGoogle Podcast LinkSpotify Podcast Link
Apple Podcast LinkGoogle Podcast LinkSpotify Podcast Link

About Rightsline

Rightsline is a global leader in rights and royalties management software, empowering IP owners in media, entertainment, gaming, publishing, and consumer products to seamlessly manage the entire lifecycle of their assets. From licensing to royalty payments and compliance, Rightsline helps its customers bring clarity and control to complex IP transactions.

Their platform supports some of the world’s most recognized brands, including Amazon Studios, BBC Studios, Spotify, and more—bringing transparency, automation, and efficiency to IP commerce.

The Challenge: Missed inbound opportunities

Before Piper, Rightsline was already a Qualified customer and had a solid understanding of its target audience. However, a key challenge persisted: capturing and converting high-value inbound traffic.

  • The company had a distributed, global team of BDRs responsible for managing live chat conversations.

  • Despite heavy investment in inbound efforts, many valuable site visitors were slipping through the cracks—often because no rep was available in real time.

  • Live chat wasn’t prioritized consistently across time zones or territories, and manual coverage simply wasn’t scalable.

As Chief Marketing Officer Melanie Nelson explained - even with a clearly defined ICP and strong intent signals from site visitors, the existing setup wasn’t delivering the outcomes the marketing team knew were possible.

“We were missing high-value opportunities simply because no one was available in real time.”

The solution: Piper, the always-on AI SDR agent

To close this gap, Rightsline turned to Piper, Qualified’s AI SDR agent (affectionately named Lexa Vaughn by the Rightsline team). Piper was introduced to provide round-the-clock coverage, ensure no lead was missed, and ultimately drive more pipeline from the company’s most engaged website traffic.

Today, Piper operates as a fully autonomous AI team member focused entirely on inbound:

  • Engages, qualifies, and books meetings with visitors in real time across Rightsline’s website

  • Offers immediate follow-up for abandoned meeting requests or form submissions

  • Sends personalized emails within seconds of visitor activity, tailored to the specific page or content they interacted with

  • Is fully trained on Rightsline’s industry verticals and ICP criteria, ensuring every conversation is targeted and relevant

Meanwhile, Rightsline’s human BDRs have transitioned to an outbound-only model, making them more efficient, focused, and effective in their outreach.

“She knows who we’re targeting, never misses a visitor, and delivers personalized responses at scale.”

The results: Fast, compounding impact

Piper didn’t just fill the coverage gap—she transformed Rightsline’s inbound motion.

Since implementation, the team has seen measurable, high-impact results:

  •  4X increase in meetings booked within the first 5 months

  •  5X increase in pipeline generated in the first full quarter

  • 100% coverage of all inbound sessions—zero missed opportunities across 33,000+ site visits per quarter

  • Outcomes significant enough to be presented at the board level, generating excitement from leadership and validating the investment

“We shared the results with our board—they were incredibly impressed.”

What’s next: Smarter personalization & targeted engagement

With Piper now fully owning inbound and email follow-up, the Rightsline team is exploring new ways to take personalization to the next level.

Next up:

  • Delivering dynamic offers and messaging based on real-time visitor intent

  • Serving customized chat experiences tailored by industry, persona, or buying stage

  • Continuing to integrate Piper across other marketing channels to support nurture and ABM

“It’s all about serving the right experience to the right person at the right time.”

Advice to other marketers: Now is the time for an AI SDR

For Melanie and the Rightsline team, the message is clear:

“If you know you’re missing inbound opportunities—this is the fastest path to impact.”

AI SDRs Agents like Piper offer:

  • 24/7 lead coverage and qualification—without increasing headcount

  • Response speed and personalization that human teams simply can’t match

  • Immediate, measurable ROI that strengthens marketing’s impact on pipeline

“AI SDRs aren’t the future—they’re the present. And they’re ready now.”

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How Rightsline Increased Meetings Booked by 4X with Piper the AI SDR Agent

Within months of hiring Piper, Rightsline saw massive improvement. Hear from CMO, Melanie Nelson, as she explains how Piper reshaped their GTM motion and unlocked revenue.

Claire Ebben
Claire Ebben
No items found.
How Rightsline Increased Meetings Booked by 4X with Piper the AI SDR Agent
Apple Podcast LinkGoogle Podcast LinkSpotify Podcast Link
Apple Podcast LinkGoogle Podcast LinkSpotify Podcast Link

About Rightsline

Rightsline is a global leader in rights and royalties management software, empowering IP owners in media, entertainment, gaming, publishing, and consumer products to seamlessly manage the entire lifecycle of their assets. From licensing to royalty payments and compliance, Rightsline helps its customers bring clarity and control to complex IP transactions.

Their platform supports some of the world’s most recognized brands, including Amazon Studios, BBC Studios, Spotify, and more—bringing transparency, automation, and efficiency to IP commerce.

The Challenge: Missed inbound opportunities

Before Piper, Rightsline was already a Qualified customer and had a solid understanding of its target audience. However, a key challenge persisted: capturing and converting high-value inbound traffic.

  • The company had a distributed, global team of BDRs responsible for managing live chat conversations.

  • Despite heavy investment in inbound efforts, many valuable site visitors were slipping through the cracks—often because no rep was available in real time.

  • Live chat wasn’t prioritized consistently across time zones or territories, and manual coverage simply wasn’t scalable.

As Chief Marketing Officer Melanie Nelson explained - even with a clearly defined ICP and strong intent signals from site visitors, the existing setup wasn’t delivering the outcomes the marketing team knew were possible.

“We were missing high-value opportunities simply because no one was available in real time.”

The solution: Piper, the always-on AI SDR agent

To close this gap, Rightsline turned to Piper, Qualified’s AI SDR agent (affectionately named Lexa Vaughn by the Rightsline team). Piper was introduced to provide round-the-clock coverage, ensure no lead was missed, and ultimately drive more pipeline from the company’s most engaged website traffic.

Today, Piper operates as a fully autonomous AI team member focused entirely on inbound:

  • Engages, qualifies, and books meetings with visitors in real time across Rightsline’s website

  • Offers immediate follow-up for abandoned meeting requests or form submissions

  • Sends personalized emails within seconds of visitor activity, tailored to the specific page or content they interacted with

  • Is fully trained on Rightsline’s industry verticals and ICP criteria, ensuring every conversation is targeted and relevant

Meanwhile, Rightsline’s human BDRs have transitioned to an outbound-only model, making them more efficient, focused, and effective in their outreach.

“She knows who we’re targeting, never misses a visitor, and delivers personalized responses at scale.”

The results: Fast, compounding impact

Piper didn’t just fill the coverage gap—she transformed Rightsline’s inbound motion.

Since implementation, the team has seen measurable, high-impact results:

  •  4X increase in meetings booked within the first 5 months

  •  5X increase in pipeline generated in the first full quarter

  • 100% coverage of all inbound sessions—zero missed opportunities across 33,000+ site visits per quarter

  • Outcomes significant enough to be presented at the board level, generating excitement from leadership and validating the investment

“We shared the results with our board—they were incredibly impressed.”

What’s next: Smarter personalization & targeted engagement

With Piper now fully owning inbound and email follow-up, the Rightsline team is exploring new ways to take personalization to the next level.

Next up:

  • Delivering dynamic offers and messaging based on real-time visitor intent

  • Serving customized chat experiences tailored by industry, persona, or buying stage

  • Continuing to integrate Piper across other marketing channels to support nurture and ABM

“It’s all about serving the right experience to the right person at the right time.”

Advice to other marketers: Now is the time for an AI SDR

For Melanie and the Rightsline team, the message is clear:

“If you know you’re missing inbound opportunities—this is the fastest path to impact.”

AI SDRs Agents like Piper offer:

  • 24/7 lead coverage and qualification—without increasing headcount

  • Response speed and personalization that human teams simply can’t match

  • Immediate, measurable ROI that strengthens marketing’s impact on pipeline

“AI SDRs aren’t the future—they’re the present. And they’re ready now.”

Stay up to date with weekly drops of fresh B2B marketing and sales content.

By registering, you agree that Qualified may process your personal data for events and marketing as set forth in our Privacy Policy
Thank you for subscribing. You’ll start receiving updates for Qualified+ shortly.
Oops! Something went wrong while submitting the form.

How Rightsline Increased Meetings Booked by 4X with Piper the AI SDR Agent

Within months of hiring Piper, Rightsline saw massive improvement. Hear from CMO, Melanie Nelson, as she explains how Piper reshaped their GTM motion and unlocked revenue.

Claire Ebben
Claire Ebben
No items found.
How Rightsline Increased Meetings Booked by 4X with Piper the AI SDR Agent
Apple Podcast LinkGoogle Podcast LinkSpotify Podcast Link
Apple Podcast LinkGoogle Podcast LinkSpotify Podcast Link

About Rightsline

Rightsline is a global leader in rights and royalties management software, empowering IP owners in media, entertainment, gaming, publishing, and consumer products to seamlessly manage the entire lifecycle of their assets. From licensing to royalty payments and compliance, Rightsline helps its customers bring clarity and control to complex IP transactions.

Their platform supports some of the world’s most recognized brands, including Amazon Studios, BBC Studios, Spotify, and more—bringing transparency, automation, and efficiency to IP commerce.

The Challenge: Missed inbound opportunities

Before Piper, Rightsline was already a Qualified customer and had a solid understanding of its target audience. However, a key challenge persisted: capturing and converting high-value inbound traffic.

  • The company had a distributed, global team of BDRs responsible for managing live chat conversations.

  • Despite heavy investment in inbound efforts, many valuable site visitors were slipping through the cracks—often because no rep was available in real time.

  • Live chat wasn’t prioritized consistently across time zones or territories, and manual coverage simply wasn’t scalable.

As Chief Marketing Officer Melanie Nelson explained - even with a clearly defined ICP and strong intent signals from site visitors, the existing setup wasn’t delivering the outcomes the marketing team knew were possible.

“We were missing high-value opportunities simply because no one was available in real time.”

The solution: Piper, the always-on AI SDR agent

To close this gap, Rightsline turned to Piper, Qualified’s AI SDR agent (affectionately named Lexa Vaughn by the Rightsline team). Piper was introduced to provide round-the-clock coverage, ensure no lead was missed, and ultimately drive more pipeline from the company’s most engaged website traffic.

Today, Piper operates as a fully autonomous AI team member focused entirely on inbound:

  • Engages, qualifies, and books meetings with visitors in real time across Rightsline’s website

  • Offers immediate follow-up for abandoned meeting requests or form submissions

  • Sends personalized emails within seconds of visitor activity, tailored to the specific page or content they interacted with

  • Is fully trained on Rightsline’s industry verticals and ICP criteria, ensuring every conversation is targeted and relevant

Meanwhile, Rightsline’s human BDRs have transitioned to an outbound-only model, making them more efficient, focused, and effective in their outreach.

“She knows who we’re targeting, never misses a visitor, and delivers personalized responses at scale.”

The results: Fast, compounding impact

Piper didn’t just fill the coverage gap—she transformed Rightsline’s inbound motion.

Since implementation, the team has seen measurable, high-impact results:

  •  4X increase in meetings booked within the first 5 months

  •  5X increase in pipeline generated in the first full quarter

  • 100% coverage of all inbound sessions—zero missed opportunities across 33,000+ site visits per quarter

  • Outcomes significant enough to be presented at the board level, generating excitement from leadership and validating the investment

“We shared the results with our board—they were incredibly impressed.”

What’s next: Smarter personalization & targeted engagement

With Piper now fully owning inbound and email follow-up, the Rightsline team is exploring new ways to take personalization to the next level.

Next up:

  • Delivering dynamic offers and messaging based on real-time visitor intent

  • Serving customized chat experiences tailored by industry, persona, or buying stage

  • Continuing to integrate Piper across other marketing channels to support nurture and ABM

“It’s all about serving the right experience to the right person at the right time.”

Advice to other marketers: Now is the time for an AI SDR

For Melanie and the Rightsline team, the message is clear:

“If you know you’re missing inbound opportunities—this is the fastest path to impact.”

AI SDRs Agents like Piper offer:

  • 24/7 lead coverage and qualification—without increasing headcount

  • Response speed and personalization that human teams simply can’t match

  • Immediate, measurable ROI that strengthens marketing’s impact on pipeline

“AI SDRs aren’t the future—they’re the present. And they’re ready now.”

Related content

Stay up to date with weekly drops of fresh B2B marketing and sales content.

By registering, you agree that Qualified may process your personal data for events and marketing as set forth in our Privacy Policy
Thank you for subscribing. You’ll start receiving updates for Qualified+ shortly.
Oops! Something went wrong while submitting the form.

How Rightsline Increased Meetings Booked by 4X with Piper the AI SDR Agent

Within months of hiring Piper, Rightsline saw massive improvement. Hear from CMO, Melanie Nelson, as she explains how Piper reshaped their GTM motion and unlocked revenue.

How Rightsline Increased Meetings Booked by 4X with Piper the AI SDR Agent
Claire Ebben
Claire Ebben
|
May 11, 2025
|
X
min read
Apple Podcast LinkGoogle Podcast LinkSpotify Podcast Link
Apple Podcast LinkGoogle Podcast LinkSpotify Podcast Link

About Rightsline

Rightsline is a global leader in rights and royalties management software, empowering IP owners in media, entertainment, gaming, publishing, and consumer products to seamlessly manage the entire lifecycle of their assets. From licensing to royalty payments and compliance, Rightsline helps its customers bring clarity and control to complex IP transactions.

Their platform supports some of the world’s most recognized brands, including Amazon Studios, BBC Studios, Spotify, and more—bringing transparency, automation, and efficiency to IP commerce.

The Challenge: Missed inbound opportunities

Before Piper, Rightsline was already a Qualified customer and had a solid understanding of its target audience. However, a key challenge persisted: capturing and converting high-value inbound traffic.

  • The company had a distributed, global team of BDRs responsible for managing live chat conversations.

  • Despite heavy investment in inbound efforts, many valuable site visitors were slipping through the cracks—often because no rep was available in real time.

  • Live chat wasn’t prioritized consistently across time zones or territories, and manual coverage simply wasn’t scalable.

As Chief Marketing Officer Melanie Nelson explained - even with a clearly defined ICP and strong intent signals from site visitors, the existing setup wasn’t delivering the outcomes the marketing team knew were possible.

“We were missing high-value opportunities simply because no one was available in real time.”

The solution: Piper, the always-on AI SDR agent

To close this gap, Rightsline turned to Piper, Qualified’s AI SDR agent (affectionately named Lexa Vaughn by the Rightsline team). Piper was introduced to provide round-the-clock coverage, ensure no lead was missed, and ultimately drive more pipeline from the company’s most engaged website traffic.

Today, Piper operates as a fully autonomous AI team member focused entirely on inbound:

  • Engages, qualifies, and books meetings with visitors in real time across Rightsline’s website

  • Offers immediate follow-up for abandoned meeting requests or form submissions

  • Sends personalized emails within seconds of visitor activity, tailored to the specific page or content they interacted with

  • Is fully trained on Rightsline’s industry verticals and ICP criteria, ensuring every conversation is targeted and relevant

Meanwhile, Rightsline’s human BDRs have transitioned to an outbound-only model, making them more efficient, focused, and effective in their outreach.

“She knows who we’re targeting, never misses a visitor, and delivers personalized responses at scale.”

The results: Fast, compounding impact

Piper didn’t just fill the coverage gap—she transformed Rightsline’s inbound motion.

Since implementation, the team has seen measurable, high-impact results:

  •  4X increase in meetings booked within the first 5 months

  •  5X increase in pipeline generated in the first full quarter

  • 100% coverage of all inbound sessions—zero missed opportunities across 33,000+ site visits per quarter

  • Outcomes significant enough to be presented at the board level, generating excitement from leadership and validating the investment

“We shared the results with our board—they were incredibly impressed.”

What’s next: Smarter personalization & targeted engagement

With Piper now fully owning inbound and email follow-up, the Rightsline team is exploring new ways to take personalization to the next level.

Next up:

  • Delivering dynamic offers and messaging based on real-time visitor intent

  • Serving customized chat experiences tailored by industry, persona, or buying stage

  • Continuing to integrate Piper across other marketing channels to support nurture and ABM

“It’s all about serving the right experience to the right person at the right time.”

Advice to other marketers: Now is the time for an AI SDR

For Melanie and the Rightsline team, the message is clear:

“If you know you’re missing inbound opportunities—this is the fastest path to impact.”

AI SDRs Agents like Piper offer:

  • 24/7 lead coverage and qualification—without increasing headcount

  • Response speed and personalization that human teams simply can’t match

  • Immediate, measurable ROI that strengthens marketing’s impact on pipeline

“AI SDRs aren’t the future—they’re the present. And they’re ready now.”

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